State Farm® Insurance Agent Rick LoCicero

"The team at State Farm has been amazing to work with and very quick to respond. Wendy answered all of my questions and was extremely helpful throughout the entire process."

"Brian did an amazing job with my policy. He was so informative, and explained everything accurately. My experience with Brian was awesome and I recommend him for anyone looking for State Farm insurance. Thanks again Brian LoCicero."

"I had an outstanding experience with the branch, thanks to Rick’s Team. From start to finish, Rick was incredibly professional, knowledgeable, and attentive. They took the time to explain my options clearly and answered all my questions with patience. Their dedication to finding the best coverage for my needs was evident, and his friendly demeanor made the entire process smooth and stress-free. I highly recommend this branch and Rick LoCicero for anyone in need of reliable and personalized insurance services. Shout out to the entire team of Lynette, Alexis, Lina, Brian, Tom, Wendy and Deanna. Do it all—home, auto and life!"

"They never answer text or emails and if you call you never get a call back but they are quick to increase your insurance policy asap. I've had to call other locations to get help"

"Ive been with Rick and his team at State Farm for over 7 years. I always get prompt attention and quick answers any time I call. I like they are local and I have real people I can talk to. They truly go out of their way to treat you as person, not a number. Good job guys!!!"

"Alexis from State Farm was the absolute best help I have received. This particular office already had 2 strikes from me with 2 other associates there saying they would review my account and never called me back. Alexis saved the day for me but I was going to cancel today if I didn't get the help i needed, thanks again Alexis!!!"

"Business is about the experience which includes service and consistency. I have to give a shout out to Tom Montanaro. He made everything smooth and friendly. Thanks Tom!"

"Is nice when you have someone who cares about your concerns and needs. Like a good neighbor, Ann Carroll is there to help me whenever I need. Amazing person and remarkable customer service. 👏"

"Wendy has been a great help in understanding life insurance and all the different types of policies there are. She breaks down the information in a way that is easy to understand. Great positive attitude and very patient!"

"So happy to say that my experience insuring my new volvo was made so easy when working with Rick and Brian. After going through numerous other insurance companies this really was a breath of fresh air."

"Called in about home and health insurance and was greeted by Brian who was absolutely amazing. The office was super informative and gave me a great rate on both types of insurance. I will only be using this office in the future and will encourage everyone I know to as well!!"

"I wanted to shoutout Ms Lynette for her hard work and dedication for getting me the best quote. She made the process so seamless. She is highly recommended and if you are looking for someone to help you with the best rates and answer all your questions please ask for her. You won’t regret. Thank you again!"

"Great to deal with Mrs Ann Carroll Called today took her 10 mins to get my question’s answered and add my new Vechicle ✅ if there we’re 10 ⭐️’s she would get them thank you very much"

"Your agency is outstanding in both responding quickly and accurately to our questions and for having a highly professional attitude every time we call. We are thrilled to work with an experienced office. Ann and Brian are fantastic and they do a tremendous job listening, communicating and knowing exactly what they need to do to help us. They also do a great job explaining everything. BRAVO RICK, ANN BRIAN and the AGENCY STAFF!"

"Rick and Lena were fantastic.. bundled my insurance and saved me $700"

"Wonderful experience with a great team. TOM M. was easy to work with and super helpful! Highly recommend!"

"Rick and his team are an absolute wealth if knowledge when it comes to insurance. The environment is fabulous, they are all such a big help. Brian was the agent that helped me, he's a very kind and professional person who gave me all the information I needed to make the right decision on the insurance policies provided to me. I will recommend him to anyone I know who's looking for good insurance at a reasonable price."

"Excellent communication and support for my policy."

"Ive had State Farm since 2020 with no problems until my renters insurance policy was being handled by this office. I lived in NY and moved to CT in which i was connected with this office based on my zipcode. Upon finalizing my policy i asked if i needed to contact my agent in NY to have that policy cancelled and the agent indicated that was something that they handle on their end. 2 years later it was never cancelled and I was being charged for two policies in 2 different states bundled as one lump payment. I was finally able to access my online account and noticed i was being charged for both so i contacted customer care who was able to get in contact with both offices to get this rectified. They also stopped my autopayment and stated i should wait until everything is handled before making a payment. They also stated the CT office ( this office) would be contacting me in regards to how to proceed and about my refund or credit as now they would be my agents and my account was never set up correctly as it was supposed to be a simple transfer of services. I never heard from them at all. I called 2 weeks after to follow up and was told refunds are a corporate thing which is understandable and could take 30 days or more. The rep also said Ann who was handling this would reach out to me to let me know how to proceed as i was now past due and my policy was about to be cancelled due to non payment and yet again i was never contacted. I showed up to this office as i figured nobody from this branch would contact me back after it being a month since this occurred and Ann and Lynette the manager were no help and ultimately told me it was my fault for me being charged for 2 policies and that there was nothing they could do to get my money back. They were extremely dismissive and as my “ agent” offered no help in regards to what steps could be done nor have they ever worked on getting me my money back until i showed up a month later. I even owed a balance which i wasn’t notified about until Ann decided to call the billing department since i was there in person and not when this was brought to light a month ago. The end solution was Lynette rudely calling the NY office to say that i overpaid for a policy that was supposed to be cancelled and to call her back as customer satisfaction is their top priority and that they “ should” call back yet afterwards told me she wouldn’t follow up with me in regards to tge status since i stated i would like to cancel my policy due to the lack of professionalism, customer blaming and blaming of other offices instead of taking accountability. They even stated i could have made the policy online without speaking to an actual agent which we all know is a lie because even when you make a simple quote online to get pricing options an agent is calling you within 15 mins constantly to follow up on finalizing it. If i made the policy by myself how did it get bundled with my NY policy as Lynette stated could have been a back office problem which again proves this isnt my fault!!! I would have two separate charges instead of one. Ann even stated that transfer of services is something the company doesn’t do but customer care AND the agent from NY stated that was what was supposed to be done. Ann also stated customer care is an extension of them and contacting an actual agent is the best thing to do. Yet i contacted this office and nobody could call me back to follow up but this is providing customer satisfaction? I will be taking legal action to retrieve my funds back and will never recommend this branch or company to anyone as they are liars and thieves."

"Very happy with service & price. Lina was super helpful, great to work with & made it very easy to switch."

"Awesome service as always and always helping me what needs to get done in a timely matter"

"Lynette Agosto was super patient with me, regardless of my frustration. She was helpful and knowledgeable! Overall, a pleasure to work with. 10/10 recommend!"

"Today after many long years with Travelers my Father and I made the switch to StateFarm. Lynette and her team are wonderful and very friendly. They allowed me to come into the office a half hour before opening because I had to go to work; something most people would never do. Lynette was very knowledgeable and made the process of switching over painless. And the best part was you’re saving us money!! Thank you again :) I will always recommend your office to anyone I have the opportunity to !!"

"Uuuy 🤩 deberás me encanto el servició de Lynette Agosto te doy 100 de 10, educación 200% totalmente encantado volvería 1000 veces a tu oficina. 👍👍👍 de 5 ⭐️ de toy 1000 ⭐️"

"I love this place. I first joined State Farm earlier this year and it has been the best decision I’ve made. Right now, I have renters insurance and 2 cars under State Farm. Since I’ve joined, Lynette has answered all my questions with ease. Unlike some insurance companies that I’ve experienced, Lynette makes you feel as if your insurance relationship with state farm matters."